FAQ

Frequently

Asked Questions

Returns

1. I want to return my purchase! What do I do? Please bring the item and proof of purchase to our Customer Service counter and we will gladly issue a refund if the item is in a re-sellable condition. We have a 30 day return policy.

2. Can I exchange my order instead of returning it? Of course! One of our associates can help with finding exactly what you need for an exchange.

3. How long does it take for me to get a refund? Refunds from purchases using bank cards typically take 2-3 days.

Products

1. What are the different brands you offer? In addtion to being an Ace Hardware, Black Bird stocks hundreds of brands across the wide variety of merchandise we carry. Our goal is to carry best-in-class products at the best prices possible.

2. Do you provide guarantee/warranty on the products? Yes – ACE products have a satisfaction guarantee! If you are not happy with your purchase, please bring it back and we will happily follow ACE procedure for your return. Many of the brands we carry have warranties that we follow and can assist with.

3. I want to know if you carry a specific brand/product? Absolutely! Please call us or email hello@theblackbird.com. If we don’t carry the brand you are looking for we’ll do our best to get it for you or help you find something comparable.

Payment Information

1. Do you accept International credit cards? Black Bird accepts Visa, Mastercard, AMEX, and Discover.

2. Do you charge sales tax on any item? No. Black Bird is located in the beautiful Rogue Valley of Medford, Oregon. The state of Oregon does not charge sales tax on purchases.

3. What forms of payments do you accept? Black Bird accepts cash, check, debit and credit card.

Delivery

1. How long will it take to get my order? We can special order just about anything in the departments we carry. Just give us a call! We are also an Ace Hardware and customers can order Ace merchandise and pickup at our store with no shipping charges.

2. What shipping carriers do you use? We commonly use UPS or FedEx, but we are happy to consider any means to get you the special product you need.

3. Are there any extra shipping charges? When making a purchase through Ace Hardware, shipping to our store is free. Shipping any other merchandise from our store to you would incur a charge.

4. Where do you ship? Give us a call or email hello@theblackbird.com. We will do whatever we can to get you the item you need.

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Location And Hours

Medford

Black Bird Shopping Center
1810 W. Main St.
Medford, OR 97501
(541) 779-5431
hello@theblackbird.com

Store Hours

Mon – Sat: 9AM – 7PM
Sun: 9:30AM – 6:30PM

Phoenix

Black Bird ACE Hardware #18395
Grand Opening June 14th, 2024

4403 S. Pacific Highway
Phoenix, OR 97535
(541) 512-0000

Store Hours

Mon – Sat: 9AM – 7PM
Sun: 9:30AM – 6:30PM

Tap Room Hours

Mon – Sat: 12PM – 8PM
Sun: 12PM – 7PM

Copyright ©2023 Black Bird Shopping Center  All Rights Reserved